MISSION STATEMENT:
To provide individuals and groups with an understanding and working knowledge of their chosen beauty discipline. This is achieved through the delivery of quality teaching and by the use of short workshops, lectures, guided learning times and handouts, with a student to tutor ratio of no more than 6:1.

VISION STATEMENT:
Kent School of Beauty is committed to ensuring integrity, life-long learning, and fairness in all aspects of our courses and workshops, and seeks to provide:

• Good quality and easy access to information on our services, through a website, promotional material and an online student learning zone.
• Clear details on any costs our clients will incur throughout the course.
• A good quality learning environment which is welcoming and promotes health and safety throughout the length of the course.
• Equality of Opportunity and to respect diversity.
• An effective response to any complaints and suggestions.
• Reasonable adjustments to learning resources and course content if our clients have declared a learning difficulty and/or disability.
• Respectful treatment in regard any personal information disclosed.
• Lecturers who support the individual needs of our clients and agree realistic and achievable learning targets.
• Lecturers who enable and encourage our clients to learn, resulting in them being able to reach their full potential.
• A program that encourages our clients to apply new techniques and tips to their future work.

HEALTH & SAFETY POLICY:
• To provide adequate control of the health and safety risks arising from our courses and workshops, in the classroom, and in the use of equipment, through risk analysis.
• To consult with our clients on matters affecting their health and safety
• To provide and maintain safe plant and equipment
• To provide information, instruction and supervision for our clients, both on location and in the classroom
• To maintain safe and healthy working conditions
• To review and revise this policy as necessary at regular intervals

EQUAL OPPORTUNITIES:
• Central to the ethos of The Kent School of Beauty is our commitment to equal opportunities for all. We are committed to establishing and maintaining an environment, which actively promotes equality of opportunity in all aspects of our courses and workshops.
• Our clients are treated without prejudice regardless of background, race, nationality, marital status, gender, religion, culture, age, sexual orientation, disability or learning difficulty
• We teach our clients in a stress free environment devoid of harassment, bullying and prejudice
• Our clients are treated and recognised according to their individual merits without prejudice, in order to maximise their potential in learning.
• Publicity and marketing, in words and images, reflect our commitment to equality of opportunity. All literature applies to all individuals so as to widen participation.
• Our equality of opportunity policy is monitored regularly with a view to continuous improvement.

LIABILITY LIMITATION
Kent School of Beauty aims to provide a safe, educational, and enjoyable experience in all of our workshops.

We assume no liability for any act, error, omission, injury, loss, delay, mishap, or damage to persons or property arising from any cause during the course of a Kent School of Beauty workshop or in transit thereto.

We reserve the right to change our itinerary should conditions necessitate, or to cancel any aspect of the workshop due to exceptional circumstances, and can accept no responsibility for losses or additional expenses due to delay or changes in the services to be provided. In the event that we deem it necessary to cancel the workshop we will provide a full refund which the participant acknowledges as full and final settlement.

By joining our course you acknowledge that you have read the above information concerning responsibility and release Kent School of Beauty from any liability. Kent School of Beauty will assume no liability for injury, illness, or loss of personal property or expenses thereof associated with their workshops.

PROCESSING OF APPLICATIONS
• Kent School of Beauty will not take responsibility for delayed postal payments. Kent School of Beauty accepts phone payments through our secure payment system.
• Course bookings are processed on first come first served basis.
• To secure your place on a course, a completed online booking form and £50 deposit (non refundable) needs to be received by Kent School of Beauty.
• Enrolment in to our online learning zone can only be completed when full payment is made.
• Any balance of payment is due 14 days prior to the course start date. If any balance is not received by this time, all fees paid will be forfeited and the course place may be cancelled.

CANCELLATIONS/TRANSFER POLICY/MISSED SESSIONS
The following penalties apply for course cancellations, transfers and missed session:

• We reserve the right to withhold the deposit for cancellation of a course prior to starting.
• Bookings may be transferred free of charge, subject to availability. We require at least two weeks notice, less than two weeks will incur an £50 administration charge
• Non-attendance, will incur 100% of fees paid.
• Multi session courses require the student to attend all sessions; missed sessions need to be made up before the next course session. This will need to be done with a one to one session at an additional cost of £50 per hour.
• Kent School of Beauty is under no obligation to offer a transfer or refund any fees paid.

CERTIFICATION
Certificates are issued in the name stated within the student area. If you require a replacement certificate a £5.00 fee is payable. Kent School of Beauty will issue certificates at the end of your course. This can only be done if you have completed the online test. Tests can be completed after the practical session but then you would need to pick up your certificate or it can be posted to you for a fee of £5.

CHANGES TO PERSONAL DETAILS
It is your responsibility to ensure that personal within your student area are correct and up to date. Kent School of Beauty will not be liable for any errors due to incorrect personal information.

INDIVIDUAL NEEDS
If you feel you need additional support with particular learning needs e.g. physical disability, hearing impairment or literacy skills, please could you inform us of your individual needs on a separate piece of paper, attached to the booking form. We will contact you to discuss you requirements.

MATERIALS
We supply all the materials needed to complete the course lessons. All students would benefit from practice in between sessions. Your tutor will advise you on products and suppliers

UNIFORM
Kent School of Beauty has a relaxed dress code, if you have a uniform please wear it. Sensible flat shoes are required. Please wear all long hair tied back.

REFRESHMENTS
Tea/coffee will be provided on all courses. On full day courses we include a light buffet lunch which is served during the 1/2 hour lunch break. Any special requirements we will try to accommodate, please liaise with you tutor in the morning prior to the buffet being ordered. You are free to bring your own packed lunch with you, but no take away foods are allowed.

WHAT YOU CAN EXPECT FROM US
To supply a fully qualified tutor ready to teach who is available for the full duration of the course
To have equipment fully available (everything you need to complete a course is supplied)
To supply refreshments, lunch and toilet facilities
Receive full back up even after the course is completed
Your certificate on the day of completion (provided you have passed the theory and practical)
 
WHAT WE EXPECT FROM YOU
To arrive on time ready to learn
To have read through the learning materials and completed the test
To have read through the particular requirements for each course and adhere to them (ie 2 weeks hair growth for waxing)
To keep mobile phones on silent and not use them whilst learning (they can be kept on for emergencies)
To inform us well in advance if any changes need to be made to course dates
To inform us of any contra-indications, special requirements etc before the start date

COPYRIGHT
All course learning materials are the property of the Kent School of Beauty and must not be copied or reproduced in any other form.