FAQs

Are your Diploma courses accredited?

Yes, all our Diploma courses are approved and accredited by The Guild of Beauty Therapists, CPD, TQUK and/or ABT, which means you can obtain insurance once successfully completed. This insurance allows you to legally trade and work within these areas.

When do I get my certificate?

As long as you have completed the online section of your course, you will either be given your certificate at the end of the practical session or it will be posted to you within a few days.

What is the review day and do I have to attend?

The review day is optional, to book a review please contact the office on 01233 732170. The review day is designed to offer you ongoing support and guidance. We offer free refreshers/review days on all our courses that you have taken previously with us.  You book by letting us know the date of a course you would like to attend from those listed on the website at the centre you previously attended.  We will run that course if at least one other person books.  So, as long as at least one other person books, then you can attend the course.  We require at least two weeks notice if you wish to change the date, otherwise you lose your right to the free refreshers.  Although the refresher courses are free, we do ask for a £35 deposit, refundable on attendance on the day agreed or if you give us at least two weeks notice you can’t attend.

Do I have to buy a kit from you?

No, there is no need to purchase any kits from us to complete your course. All equipment and consumables are includes in your course fees. We purely offer kits to enable you to begin trading within these disciplines.  We are non product biased so can give you impartial advice on equipment you may wish to purchase or already own.

What are CPD points?

CPD stands for Continued Professional Development. CPD requires you to build your skills as an ongoing commitment. Although CPD is currently only mandatory for assessors and verifiers of courses. CPD it is considered good practice for everyone, to develop and increase their skills on a regular basis. Click here for more information on CPD.

Where are you based?

Our head office is based in Kent. We have training center throughout the UK. Please see the drop menu under locations.

Do I need to bring anything with me?

All equipment for use during the course will be supplied. Refreshments are included free of charge. Please bring lunch with you for the day courses or you can purchase lunch if there is a cafe/shop nearby (please check details of each training centre).

What happens if I don't complete the test before the end of the course?

This is not a problem. We do need the test to be completed before we can issue your certificate. Just complete the test when you can.  There is a charge of £5 to post the certificate out to you.  You will have access to your e-certificate on completion of both the practical and theory elements.

Do I need to bring a model?

Generally no you don’t.  On most courses you will give and receive a treatment as we feel students learn best this way.  If you can’t have the treatment performed for some reason you will be required to bring a model (please inform the training centre first).  If you end up being the only student then we will contact you and give you the option of brining a model or changing the date, we don’t cancel due to low numbers.  There are exceptions to this, please check on the relevant course page.  If you are unable to find a model please let us know, and we may be able to find one for you through our associated salons.

Do I need to have any previous experience/qualifications?

No. You don’t need any previous experience or qualifications at all. We work right from basics. However, as we are working with small classes, if you have experience it will not hinder you either.  Specific courses require you to have previous qualifications eg Stone Massage requires a Swedish Massage or similar qualification. Please check the relevant course page for details.

What times are the courses?

The course times do vary and are available day time and evenings, all the times are on the course timetable page of the website.  All timings are subject to change, we will always try to start your course on time, however finish times are subject to student knowledge, numbers etc so may be variable, our stated finish times are a guide.

How do I book the course?

Just add the course and date of your choice to your basket and work through the payment process. You can add multiple courses to your basket.  If you are booking for more than one person you will need to complete a separate booking for each person with a separate email address to set up the student learning area.

How do I pay for the course?

A £49 deposit is required at the time of booking. This will hold your place. The balance is due at least two weeks prior to the course.

The easiest way to pay is through the website, but we also take credit and debit card payments over the phone or by bank transfer to our bank account.   Please contact us for details if you wish to make a bank transfer.

What is the student area?

The student area contains all your course learning materials. It means that the time spent in the class room can be spent on practical studies, and the theory can be carried out in your own time, at your leisure before the start of the course. There is a short multi-choice test to complete this ensures that you have understood the theory. The pass mark is 75%, but don’t worry if you don’t achieve that. You can retake the test up to three times.

Does my access to the student area cease once I have completed the course?

No. You have lifelong access to the student area for your chosen course. So you can refresh your memory at any time. You can also ring your tutor even when you have finished training for any further advice.  We constantly update our learning materials, so instead of having a handbook that will go out of date just log in to your student area and see the latest up to date information on the courses you have completed.

What if I miss a session?

Please see our policies page on the website.

What age do I have to be to train with Star Beauty Schools?

You need to be at least 16 years of age to train with us.  We are able sometimes to train students under that age, but they will not be able to obtain insurance until they are 16.

Do you recommend an insurance company?

Yes, we recommend the Guild of Beauty Therapists, ABT or Insync and on successful completion of the course will give you a £10 off voucher for insurance (for the Guild).

I am having trouble logging in to the student area.

The username to the student area will be the email address you gave us when you registered (unless you have changed it since). Your password would have been set up by you on enrolling. Once in the student area the password can be changed.  If you have forgotten your password please go to request new password, enter your email address and click request.  Please only click this once, as the password will be sent by email, but there may be a delay.  If the request is clicked more than once, more than one password will come through and it will start to become confusing as to which is the correct one.

How do the payment plans work?

When you get to the payment section of the website you have either the option of paying for your course in full, or paying a £49 deposit and the balance as either one or more payments.  The full balance of the course needs to be paid for by at least two weeks prior to the start date of the course.

If the £49 deposit is paid then the system is automatically set up to take the balance of the payment one month from the date of the deposit payment.  If you do not want to pay the balance in one go and would like to spread the payments over more months then you need to telephone or email us to arrange this.  As long as the balance is paid two weeks before the start date of the course we are happy to take the payments over as many months as required.

For example booking an Swedish Massage course at £195, the deposit would be £49 leaving a balance of £146, which will automatically be taken one month from the date of the deposit, or if agreed could be taken as two payments of £72 (or a reduced payment over however many months you choose) as long as the balance was paid at least two weeks before the start date of the course.  The same system works for the professional beauty diploma.

To pay for any package using the payment plan, choose the deposit option when paying, then telephone us to arrange how much you would like us to take each month, the amount is completely up to you.  If you don’t telephone us then the full balance will be taken a month from the date of paying the deposit.  As you are not entering into a credit agreement and there are no credit checks the equivalent value of each course must be paid before attending for example:  You pay £49 deposit and then agree to pay £100 per month (for example).  After the first month’s payment you could book spray tanning as this course is £95, but you wouldn’t be able to book Swedish Massage £195 until after the third monthly payment.  You would then finish paying for the package as each payment would be deducted from your balance and still have courses to take.  This is an example.  You choose how much you want to pay per month.

I haven't received an email confirming my booking?

Our emails often go to the spam or junk folder initially.  To check confirmation of a booking, just log in to your student area and you can see all the courses you are booked on, click on these to open the learning materials for each course. If you can’t remember the password, then you can request a new one on the log in page, but please be aware that it will go to the same place the previous one did (usually the spam folder), if you are still struggling then please email vicky@starbeautyschools.co.uk from the email you are trying to log in with.  We can then check the email address is correct and any emails that go back to you, including any new passwords, usually go into your inbox rather than spam.  By having all your courses in one student area, you can refer back to previous learning materials any time you choose.

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